How do I report a BT landline fault?

Reporting the Fault So, for example, BT allow you to call 151 from a BT landline or 0800 800 151 from a non-BT line or mobile*3.

How do I report a fault on a landline?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

How do I email BT to complain?

BT complaints contacts

Call Customer Services on 0800 800 150 or 01793 596 931.
Email Gavin Patterson (CEO) on [email protected].
Email Warren Buckly (Head of Customer Services) on [email protected].
Tweet BT UK.
Tweet BT Customer Care.

Who is head of complaints at BT?

Wayne Long – CEO Complaints – BT Plc | LinkedIn.

Why is my BT phone saying line cord error?

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets).

Why does my landline has no dial tone?

If there is no dial tone, the problem is with the phone or outside wiring. Bring out another phone to test. If there is still no dial tone, it is the outside wiring and a problem for the service provider. If there is still no dial tone, contact your service provider.)

How do I make a formal complaint against BT?

How to complain directly to BT. BT’s customer service team is on 0800 432 0137. You can also complain via online chat or e-form here – you’ll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

What is BT customer service email address?

We’ve included some ways you can get in touch: Email: [email protected].

How much does the CEO of BT earn?

Philip Jansen made £3,248,000 in total compensation as Executive Director,Chief Executive Officer at BT Group PLC in 2020. £2,420,000 was received as Total Cash, £549,000 was received as Equity and £279,000 was received as Pension and other forms of compensation.

How do I report a BT landline fault? Reporting the Fault So, for example, BT allow you to call 151 from a BT landline or 0800 800 151 from a non-BT line or mobile*3. How do I report a fault on a landline? Opt to call the customer service line on your phone bill using…